The Communications Division offers community education in form of 911 Center tours and group presentations. Individuals or groups of 20 or less may schedule a tour of the 911 Center, located at 161 North Ross Street and will include viewing of the different computerized systems that are utilized in 911 call processing. Tour participants will be able to observe multiple types of calls in progress and will include the different phases of call receipt, dispatch, call investigation, and call resolution. Tours can be scheduled from 8 AM to 4 PM, Monday through Friday. A 24 hour notice is requested and all visitors must sign a visitor’s log. Communications’ personnel can be available to provide 911 education presentations to citizen groups. These presentations include topics such as the history of 911 in the City of Auburn, when to use 911, what to expect when you call 911, wireless and VOIP calls, how we operate, and training standards. For more information or to schedule a tour or presentation, please contact Adam Brown at (334) 501-3101.